Privacy Policy

DRAFT — pending legal review. Last updated November 10, 2026.

This policy explains what City Ticket Shield collects, why, and who we share it with.

What we collect

• Account details you give us: name, email address, mobile number, and your plate number, state and plate type.
• Payment details: your card is collected and stored by our payment processor, Stripe. We never see or store your full card number.
• Violation records for your plate from NYC Open Data, and records of the payments we make and charge.
• Consent records: whether you agreed to text messages, the exact wording you agreed to, the time, and your IP address.
• Messages you send us, including DISPUTE replies by email or text.

How we use it

To check your plate for violations, notify you, pay violations you have not disputed, charge your card, send receipts, answer you, prevent fraud, and keep the records the law requires. We do not sell your personal information.

Who we share it with

Only service providers that run the service for us, under contract:

• Stripe (payments), Supabase (database hosting), Vercel (website hosting), Resend (email), and Twilio (text messages, if you opt in).
• The NYC Department of Finance, when we pay a violation on your behalf (the violation number and payment).

We may also disclose information if the law requires it.

Text messaging (SMS)

If you opt in, we use your mobile number only to send ticket alerts and payment notices and to receive your replies (such as DISPUTE, STOP and HELP). We do not share or sell your mobile number or your SMS opt-in consent with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except the service providers that deliver our messages (such as Twilio and the wireless carriers). Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.

How long we keep it

While you are a customer, and afterwards for as long as needed for tax, accounting and legal purposes (generally up to seven years for payment records). Consent records are kept as proof of consent.

Your choices

You can ask us to access, correct or delete your information by emailing support@cityticketshield.com. Deleting your account ends the service. You can opt out of texts at any time by replying STOP.

Security

Your data is stored with providers that encrypt it in transit and at rest. Access is limited to the people who run the service.

Contact

support@cityticketshield.com