Terms of Service

DRAFT — pending legal review. Last updated November 10, 2026.

These Terms govern your use of City Ticket Shield (“we”, “us”), a service at cityticketshield.com that monitors the license plate you register for New York City parking and camera violations and, with your authorization, pays them for you. By subscribing you agree to these Terms. City Ticket Shield is not affiliated with the City of New York or its Department of Finance.

1. The service

Each day we check publicly available NYC Department of Finance violation records (NYC Open Data, “Open Parking and Camera Violations”) for the plate number, state and plate type you registered. NYC adds new violations to that data weekly and updates payment status daily, so a violation may take a week or more to appear. We rely on the City's data and are not responsible for violations that are missing from it, late in it, or recorded under a different plate, state or plate type than the one you gave us. Keep your plate details accurate.

2. Price

• Subscription: $10.00 per month per plate, billed in advance to your saved card until you cancel.
• Service fee: $5.00 for each violation we pay. This fee is all-inclusive; it covers the City's card or convenience fee and our payment processing. No other fees are added.
• When we pay a violation, we charge your saved card the amount we paid the City for that violation plus the $5.00 service fee.

3. Your authorization

You authorize us to pay, on your behalf, NYC parking and camera violations issued to the plate you registered, and to charge your saved payment method, without further approval for each charge, the violation amount plus a $5.00 service fee for each violation we pay. You confirm you are the registered owner or an authorized driver of the vehicle with the right to pay its violations, and that you are authorized to use the payment method you provide.

4. Notice before payment, and DISPUTE

Before we pay any violation we email you (and, if you opted in, text you) its number, amount, violation, issue date, the total we will charge, and the date we plan to pay it (the “pay date”). The pay date is normally no later than the earlier of three days after we detect the violation or 25 days after it was issued. If you reply DISPUTE before the pay date, we will not pay that violation and will not charge you for it. Paying a violation generally gives up the right to contest it; if you want to contest a violation, reply DISPUTE and contest it with the City yourself. You are responsible for any penalties on violations you dispute.

5. Tickets issued before you signed up

Violations issued before the date your subscription starts are excluded unless you opt in to include them when you sign up (or later, in writing). Opted-in violations are handled under these same Terms, including notice, DISPUTE and the $5.00 fee.

6. Violations resolved elsewhere

If City records show a violation was paid, dismissed or reduced to $0 before we pay it, we close it and do not pay it or charge you. If a hearing is pending on a violation, we do not pay it unless you ask us to.

7. Failed charges

If we pay a violation and the charge to your card fails, you still owe us the violation amount and the $5.00 fee. We will contact you to update your payment method and may retry the charge. We may suspend the service while an amount is unpaid.

8. Penalties and our responsibility

We aim to pay violations before late penalties apply, and when we pay a violation that already carries penalties, the amount we charge includes them. We are not responsible for penalties on violations that never appeared in City data, that appeared after penalties had already accrued, that you disputed, or that we could not pay because your plate details or payment method were wrong. To the extent permitted by law, our total liability to you is limited to the amounts you paid us in the three months before the claim.

9. Text messages

Text alerts are optional. If you opt in, we send ticket alerts and payment notices to the mobile number you provided. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. Carriers are not liable for delayed or undelivered messages.

10. Cancellation

Cancel any time by emailing support@cityticketshield.com. Monitoring stops at the end of the current billing period; subscription fees already paid are not refunded. Violations we notified you about before cancellation will still be paid and charged under these Terms unless you reply DISPUTE.

11. Changes

We may update these Terms. We will email you at least 30 days before a change to our prices takes effect. Continuing to use the service after a change means you accept it.

12. Contact

Questions about these Terms: support@cityticketshield.com.